SubscribeOne of the most unpleasant experiences an individual or business can have is to open the monthly cell phone bill and discover that it is significantly higher than the “normal” amount paid. This usually results in stressful communications between customer and service provider, a struggle to discover what happened followed...
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Telecommunications Blog
Cramming: The FCC’s Proposed Crackdown
Cramming, a scam that occurs when a telephone company places unwanted or unauthorized charges on either a wireless or landline bill, is nothing new. Rather, cramming has, in fact, been around for more than 10 years. Until recently, this scam was more common in landline telephone billing, but has been...
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Cloud Computing 101
We’ve all heard the buzz about cloud computing, but many businesses are still in the dark about what it actually is and whether they need it. “Cloud” is an appropriate name, after all, because most people have only a hazy sense for how it works. But the beauty of cloud...
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The Evolution of Phone “Numbers”
While we are all familiar with the now-standard seven digit local phone number dialing system, this wasn’t always the standard. The very first telephone numbers, in fact, weren’t numbers at all. Beginning in 1879, operators used the names of individuals or a company to connect calls. Three years later, a...
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The Web-based Auto Attendant
Inevitably, once businesses reach a certain size and evaluate their telecom needs, they must ask themselves if a web-based auto attendant is right for them. A web-based auto attendant system works just like a live operator, performing call routing functions. The auto attendant is customizable, so a business can be...
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How to Handle Surprise Pay-Per-Use Charges
Let’s say that you are in charge of your company’s telecom expense management. You are going over your company’s mobile bill and you see that one of your employees could use a higher data plan. After emailing the mobile company’s rep and indicating that you’d like to have a higher...
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Choosing Audio or Video Conferencing
An important part of business telecommunications for many companies is conferencing. Any business that wishes to incorporate conferencing, or is considering changing the way they conference, is faced with the same decision: Audio or video conferencing? Things to consider: Budget! This one is pretty straightforward. If you have a small...
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