SubscribeA key element of any good telecommunications audit is a careful review of your CSRs. CSRs are customer service records and can be acquired from your local exchange carrier (LEC). Though content and format will vary from LEC to LEC, generally a CSR will include service location, billing account, PIC...
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Telecommunications Blog
Telecommuting Project Management: Employees, PCs, and Internet Connection
In the previous blog entry, “Can Your Business Benefit from Telecommuting?” we explored how telecommuting can increase productivity and can be an effective source of telecom cost management, but how do you go about implementing a new telecommunications system? The first hurdle to be jumped on the way to successful...
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Telecom Equipment: Should You Buy or Lease?
A recurring question in telecommunications consulting is, “Should we buy or lease our telecom equipment?” Businesses must ask themselves this question when they are installing a new system or upgrading portions of an existing system. The first step in answering this question is to conduct a telecom analysis of leasing...
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Telecom Cost Management: Wireless Expenses
Wireless spending is one of the greatest expenses for modern business telecom systems, but it also has an extremely high potential for optimization. The following strategies will help get you started with wireless telecommunications expense management. 1. Establish Written Wireless Usage Policy. It is absolutely crucial that wireless policies be...
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Project Management: Toll-free Services Optimization
Toll-free services have come a long way since the invention of the 800 Toll-free Number System by Roy P. Weber. Toll-free services are now an integral part of many business’ telecom systems. It is for this reason that many seek telecom consulting advice for optimizing their toll-free services. If you...
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Project Management: Is Your Network Ready for VoIP?
VoIP, or Voice over Internet Protocol, is very popular because of its high cost efficiency and increased functionality. For more information on the basics of VoIP, please see the previous blog post, “VoIP 101.” So you want to implement VoIP. Now what? Before VoIP implementation, it is important that your...
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Wireless Management: Over-provisioning 101
While wireless devices were once considered a luxury, over the years they have become more of a necessity. Therefore, any time a business evaluates its telecom expense management, it must take a good, hard look at its wireless spending. One of the biggest problems that arises with the use of...
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