SubscribeAs a telecommunications cost management solution, many businesses are making the switch to VoIP. Once a business has made the decision to make the move to VoIP, one of their first decisions will be whether they will use softphones or hardphones. A hardphone is a physical phone that looks much...
more...
Telecommunications Blog
VoIP Equipment: Softphones
Many businesses are making the switch to VoIP as a telecommunications cost management solution. Once a business has made the decision to move to VoIP, one of its first decisions will be whether it will use softphones or hardphones. A softphone is a piece of software installed on an employee’s...
more...
Preparing for Your Telecom Audit
Taking a few steps to prepare for your telecommunications audit can help make the process easier and ensure you get the information you are looking for. Completing the following list of pre-audit tasks will help define the focus of the audit and prepare you for understanding and implementing the results:...
more...
Telecommuting Project Management: Telephony Endpoints, VPN Access and Firewalls, PBX Configuring
The previous telecommunications solutions post, “Telecommuting Project Management: Employees, PCs and Internet Connection,” discussed the first three crucial steps for implementing a telecommuting system within your business. This post will discuss the next three steps: telephony endpoints, VPN access/firewalls and PBX configuring. With the completion of the steps outlined here,...
more...
Project Management: Needs Analysis for Department Changes
A major goal of telecommunications consulting is to help you determine what areas you need to upgrade and where effective utilization and management of present services and systems is appropriate. It is important that businesses do not make changes to their telecom systems based on whims, unproven technology or simply...
more...
CSRs 101
A key element of any good telecommunications audit is a careful review of your CSRs. CSRs are customer service records and can be acquired from your local exchange carrier (LEC). Though content and format will vary from LEC to LEC, generally a CSR will include service location, billing account, PIC...
more...
Telecommuting Project Management: Employees, PCs, and Internet Connection
In the previous blog entry, “Can Your Business Benefit from Telecommuting?” we explored how telecommuting can increase productivity and can be an effective source of telecom cost management, but how do you go about implementing a new telecommunications system? The first hurdle to be jumped on the way to successful...
more...