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SERVICES: Overview
SERVICES: Telecommunications
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Recoveries & Optimization:
Fee Structure: Savings Based or Fee for Service
Our analysis can get back money spent on data lines, land lines, and wireless. We research errors and overcharges and get recoveries that, sometimes, go back years. We also optimize costs going forward. Our recommendations take into account business needs, traffic patterns, the use of current technology and programs, anticipated growth, and a host of other issues. Most of our optimizations do not even require a change in providers.
This service also provides ongoing support to our clients. All accepted recommendations are implemented by our analysts and every month we continue to monitor costs and make more recommendations as savings opportunities arise. In addition, we provide clients with call support that addresses any telecom problems or questions that they may have. The Sygnal Group becomes, in effect, a self-funding telecommunications management department. Our resources and expertise give clients a tremendously valuable resource. Not only do we improve the bottom line, but our clients save great deal of time on management issues.
Telecom Expense Management (TEM):
Fee Structure: Fee for Service
Telecom Expense Management is a process to help give greater visibility to telecom expenses for improved cost control, expense allocation or recovery, budgeting, asset allocation and tracking, contract compliance, and invoice verification. All with reduced management costs. Once telecom systems have been optimized then the TEM process can deliver tremendous long-term value.
The process moves from bill audits and vendor contract compliance, through to management reporting, expense allocation, and asset management. We work with our clients to design and implement a TEM solution that meets their particular needs. In some cases it is an outsourced software solution that we maintain. In other cases, we implement the process and training to enable an in-house solution.
Wireless Management:
Fee Structure: Savings Based or Fee for Service
Complex pricing schemes, an increasingly mobile workforce, and the variable nature of each individual's usage all combine to make it a significant challenge just to identify every mobile device being used in an organization, let alone get a true understanding of the total usage and expense. For most companies, wireless expenses are the fastest growing and least understood of any telecom expense category.
The Sygnal Group can implement a system for wireless expense management to both reduce costs and improve management control. Our service will help:
• Track and manage your baseline inventory of wireless devices,
• Analyze spending and usage patterns,
• Negotiate more favorable vendor contracts,
• Implement policies and procedures for personal use reimbursement,
• Validate invoices,
• Detailed reporting for wireless and mobile usage.
Project Management:
Fee Structure: Fee for Service
The Sygnal Group can manage a variety of strategic and tactical telecom projects to help support changing business needs. All projects are outlined in a detailed proposal with estimates.
Projects include:
• VoIP Needs and Benefit Analysis,
• QoS audit,
• New technology and equipment acquisitions,
• Vendor RFQs & RFPs,
• Office moves and relocations,
• Optimization of systems and processes,
• Mobile work force applications,
• Network Integration / Acquisition & New Business Integration,
• Video or audio conferencing solutions,
• Data capacity analysis,
• Call center design and optimization,
• Strategic planning and process review – helping clients be prepared,
• Disaster recovery and business continuity planning,
• Corporate reporting and compliance,
• Telecommunications security and fraud protection,
• Telecommunications network lifecycle planning and management,
• Change management,
• Project planning and implementation assistance,
• Business expansion or downsizing,
• Mobile or remote office creation,
• System and application upgrades and replacements.
The Sygnal Group can assemble a team of analysts for any special project.
