SubscribeA major part of telecommunications consulting is assisting businesses with project management, such as the switch to VoIP. While VoIP can be a major cost saving tool, there are a few potential problems that businesses should consider before making the switch. Credit Card Machine Failure: Older, traditional credit card machines...
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Category Archives: Telecom Management
Wireless Device Management: Individual Liable Programs vs. Corporate Liable Programs
There is a growing demand on business departments’ IT units to manage mobile devices in an efficient and cost-effective manner. Businesses are continually seeking the help of telecommunications consulting firms for advice on telecom cost management while keeping the quality of service high. With the recent economic hardships, many businesses...
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SIP 101
As one of the most popular telecommunications solutions, VoIP is receiving a lot of attention. However, there are many elements of VoIP services that are not widely understood by corporate users. One of these elements is Session Internet Protocol, or SIP. As a standardized signaling protocol, SIP is used for...
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The iPhone Problem
Many businesses today are facing the iPhone problem. What is it? Put simply, employees want it and businesses can’t control it. The tens of thousands of applications and user-friendly interface has made the iPhone a phenomenon that has swept the country, spans age groups and has inspired employees all over...
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Telecom Solutions: Faxing with VoIP
One of the biggest problems with VoIP has always been difficulties with faxing. Many businesses chose to retain a traditional copper line to accommodate faxing, but there are some things you can try that may enable you to fax more easily over a VoIP connection. The Sygnal Group would like...
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VoIP Equipment: Hardphones
As a telecommunications cost management solution, many businesses are making the switch to VoIP. Once a business has made the decision to make the move to VoIP, one of their first decisions will be whether they will use softphones or hardphones. A hardphone is a physical phone that looks much...
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VoIP Equipment: Softphones
Many businesses are making the switch to VoIP as a telecommunications cost management solution. Once a business has made the decision to move to VoIP, one of its first decisions will be whether it will use softphones or hardphones. A softphone is a piece of software installed on an employee’s...
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Telecommuting Project Management: Telephony Endpoints, VPN Access and Firewalls, PBX Configuring
The previous telecommunications solutions post, “Telecommuting Project Management: Employees, PCs and Internet Connection,” discussed the first three crucial steps for implementing a telecommuting system within your business. This post will discuss the next three steps: telephony endpoints, VPN access/firewalls and PBX configuring. With the completion of the steps outlined here,...
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Project Management: Needs Analysis for Department Changes
A major goal of telecommunications consulting is to help you determine what areas you need to upgrade and where effective utilization and management of present services and systems is appropriate. It is important that businesses do not make changes to their telecom systems based on whims, unproven technology or simply...
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CSRs 101
A key element of any good telecommunications audit is a careful review of your CSRs. CSRs are customer service records and can be acquired from your local exchange carrier (LEC). Though content and format will vary from LEC to LEC, generally a CSR will include service location, billing account, PIC...
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