SubscribeBusinesses are constantly looking for ways to cut telecom costs, and SIP trunking can be an extremely effective telecommunications expense management tool. SIP trunking uses an Internet connection from your current PBX for a VoIP connection using Session Internet Protocol, or SIP. For basic information on SIP and a brief...
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Category Archives: Telecom Consulting
The iPhone Problem
Many businesses today are facing the iPhone problem. What is it? Put simply, employees want it and businesses can’t control it. The tens of thousands of applications and user-friendly interface has made the iPhone a phenomenon that has swept the country, spans age groups and has inspired employees all over...
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Telecommunications Solutions for Hard Times
Businesses spend from 1 to 2 percent, on average, of their budget on communications — making it among the top corporate expenses. Telecommunications departments are under increasing pressure to ensure that these costs are well-managed, particularly given the recent economic hardships. However, as economic conditions improve, it’s important that telecom...
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Asterisk IP-PBX, an Alternative to Traditional Proprietary PBX
Telecommunications consulting firms are constantly on the lookout for the right telecom solutions for every business. For some businesses, Asterisk IP-PBX systems may be a good alternative to traditional proprietary PBXs. Because Asterisk IP-PBX is backed by the open source community, applications are continually advancing and code is frequently written...
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VoIP Equipment: Hardphones
As a telecommunications cost management solution, many businesses are making the switch to VoIP. Once a business has made the decision to make the move to VoIP, one of their first decisions will be whether they will use softphones or hardphones. A hardphone is a physical phone that looks much...
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VoIP Equipment: Softphones
Many businesses are making the switch to VoIP as a telecommunications cost management solution. Once a business has made the decision to move to VoIP, one of its first decisions will be whether it will use softphones or hardphones. A softphone is a piece of software installed on an employee’s...
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Preparing for Your Telecom Audit
Taking a few steps to prepare for your telecommunications audit can help make the process easier and ensure you get the information you are looking for. Completing the following list of pre-audit tasks will help define the focus of the audit and prepare you for understanding and implementing the results:...
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Telecommuting Project Management: Telephony Endpoints, VPN Access and Firewalls, PBX Configuring
The previous telecommunications solutions post, “Telecommuting Project Management: Employees, PCs and Internet Connection,” discussed the first three crucial steps for implementing a telecommuting system within your business. This post will discuss the next three steps: telephony endpoints, VPN access/firewalls and PBX configuring. With the completion of the steps outlined here,...
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CSRs 101
A key element of any good telecommunications audit is a careful review of your CSRs. CSRs are customer service records and can be acquired from your local exchange carrier (LEC). Though content and format will vary from LEC to LEC, generally a CSR will include service location, billing account, PIC...
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Telecom Equipment: Should You Buy or Lease?
A recurring question in telecommunications consulting is, “Should we buy or lease our telecom equipment?” Businesses must ask themselves this question when they are installing a new system or upgrading portions of an existing system. The first step in answering this question is to conduct a telecom analysis of leasing...
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